At Somiva, we aim to deliver your order safely and as efficiently as possible. Below are the details of our shipping and delivery process.
1. Order Processing
* All orders are processed within *24–48 hours* of confirmation
* Orders placed on weekends or public holidays will be processed on the next working day
Once your order is shipped, you will receive a confirmation with tracking details.
2. Delivery Timeline
Estimated delivery timelines:
* *Metro cities:* 3–5 business days
* *Non-metro locations:* 4–7 business days
* *Remote areas:* 5–8 business days
Please note that delivery timelines may vary due to external factors such as courier delays, weather conditions, or operational constraints.
3. Shipping Charges
* *Prepaid Orders:* Free shipping
* *Cash on Delivery (COD):* Additional charge of ₹49–₹79 (displayed at checkout)
4. Order Tracking
Once your order is shipped, you will receive:
* A tracking ID
* A tracking link via SMS/email
You can use this to monitor your order status in real time.
5. Delivery Attempts
Our courier partners will make multiple delivery attempts.
To ensure smooth delivery:
* Please provide a complete and accurate address
* Keep your phone accessible for delivery coordination
6. Delays in Delivery
While we strive to deliver within the promised timeline, delays can occasionally occur due to:
* High order volumes
* Courier partner delays
* Unforeseen circumstances
In such cases, we appreciate your patience and understanding.
7. Failed Deliveries (RTO)
If a delivery fails due to:
* Customer unavailability
* Incorrect address
* Refusal to accept the order
The shipment will be returned to us (Return to Origin).
Re-dispatch of such orders will be processed only after confirmation, and *additional shipping charges may apply*.
8. Important Notes
* Delivery timelines are *estimates, not guarantees*
* Somiva is not responsible for delays caused by courier partners, but we will always assist you in tracking and resolving issues
9. Contact Us
For any shipping-related queries, please contact us at:
*Email:* [support@somiva.net]
We typically respond within 24–48 hours.
Thank you for choosing Somiva.
We are committed to making your experience smooth, reliable, and transparent.
